This accessibility statement applies to all Your Shout and communityUK websites, of which this is one.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet(external link) has advice on making your device easier to use if you have a disability.

How accessible this website is

As part of our commitment to accessibility, we carried out an assessment of our site and found the following issues:

  • Some pages do not have a logical heading structure
  • Some pages have HTML markup errors
  • Some pages contain data tables with incorrect markup
  • Some of our downloadable document content is inaccessible

Feedback and contact information

If you need information on this website in a different format 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the email above in the first instance.

Technical information about this website’s accessibility

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1(external link) AA standard, due to the non-compliances listed below.

PDFs and other documents

Some of our PDFs and Word documents are essential to our work. Any new PDFs or Word documents we publish meet accessibility standards.


Our main video provider is Vimeo, although we also have a YouTube channel and use other providers.

Part of our commitment is to provide users with a video event or recording that can reach any audience, regardless of their cognitive, visual, or physical abilities. 

Video accessibility means that a video has captions, audio description, and a video transcript is available so that anyone who watches it can understand it’s meaning. A description of the visual information being presented is the essential component of any accessible video.

Another piece of video accessibility to consider is careful use of colour, text, and animation to ensure that nothing is inaccessible to visually impaired viewers. Similarly, a video shouldn’t contain excessive ‘flashes’ and bursts of bright colour. Our videos will now maintain a default colour contrast ratio.

We’ve enabled automatic closed captioning on all video recordings. Auto captions are available in English, French, German, Japanese, Korean, Portuguese, and Spanish. To turn on captions or subtitles when viewing a video, click the CC button in the player’s bottom toolbar.

We do sometimes enable automated closed captions on our live events. Closed captions on live streams make it possible for those with diverse levels of aural abilities, language comprehension skills, and learning styles to consume and enjoy live content.

We strongly recommend keeping your system as up to date as possible. Browsers and operating systems are constantly releasing bug fixes, security updates, and improvements.  Using the latest browser version can always help.

Playback for video requires minimum stable download speeds of 500 kbps or faster in order to view lowest quality, SD 240p. Since bandwidth tends to fluctuate for a number of unforeseen variables, we always recommend you use a dedicated Internet line of 5 Mbps or faster to stream and download high quality videos on the Internet. For optimal performance, a hardwired connection via Ethernet is best, but if you prefer to use WiFi, be sure that your router is configured correctly and that your network is not being shared with other devices (this can limit the starting speeds you pay your ISP for).  Not sure what speeds your device is receiving? Visit (on mobile or desktop) for an estimate. 

What we’re doing to improve accessibility

We endeavour to ensure that this website is accessible as possible, because we want as many people as possible to use it. We are continually working to make improvements to this website and work with our users - local residents, clients and local authorities - for testing.